General Policy
- Returns and refunds are subject to the conditions outlined here.
- Products are eligible for return within 7 to 10 business days from the date of delivery unless otherwise specified.
- Products must be unused, unworn, and in their original condition with tags, labels, and packaging intact.
- Returns will be processed only after the item has been inspected by our quality team.
2. Eligibility for Returns
A product may be eligible for return under the following circumstances:
- Wrong item delivered – If you receive an incorrect product.
- Defective or damaged product – If the product arrives broken, faulty, or malfunctioning.
- Size or fit issues (for fashion items) – Clothing or footwear may be exchanged for another size, subject to availability.
- Incomplete order – If any part of the order is missing.
- Expired or unusable product – For perishable or consumable items delivered beyond their usable date.
3. Non-Returnable Items
Certain categories of products are not eligible for returns or refunds due to hygiene, safety, or legal reasons. These include but are not limited to:
- Personal care and hygiene products (toothbrushes, razors, cosmetics, undergarments, etc.)
- Perishable and consumable goods (groceries, food items, medicines, etc.)
- Customized, engraved, or personalized products
- Gift cards, vouchers, and digital products
- Items sold as “final sale” or marked “non-returnable” at checkout
4. Return Process
To initiate a return:
- Log in to your Buysnapper account and go to “My Orders.”
- Select the item you want to return and click “Request Return.”
- Provide the reason for return and upload images if required.
- Our support team will review your request and approve or reject it based on policy.
- Once approved, you will be guided to ship the product back or have it picked up by our courier partner.
⚠️ Important: Products must be packed securely to avoid damage in transit.
5. Refund Process
- Once the returned item is received and inspected, we will notify you about the status of your refund.
- Approved refunds will be initiated within 5–7 business days.
- Refunds will be credited back to the original payment method (credit/debit card, wallet, UPI, or net banking).
- For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit, depending on your choice.
6. Exchange Policy
- Exchanges are allowed for products such as apparel, shoes, and accessories where size/fit issues occur.
- Exchanges are subject to stock availability.
- If the requested size or product is unavailable, a refund will be issued instead.
7. Defective, Damaged, or Wrong Product
If you receive a defective, damaged, or incorrect product:
- Report the issue within 48 hours of delivery via email or through your Buysnapper account.
- Provide photographs or video proof of the issue.
- Our team will verify and arrange for a replacement or refund as per your preference.
8. Partial Refunds
Partial refunds may be issued under the following conditions:
- Items returned with missing parts or accessories.
- Products not returned in their original packaging.
- Delays caused by incorrect shipping details provided by the customer.
9. Late or Missing Refunds
- If you have not received your refund within the specified timeframe:
- Check your bank account again.
- Contact your credit card provider or bank.
- If you still haven’t received it after 10 business days, contact us at support@buysnapper.com.
10. Cancellations
- Orders can be cancelled before they are shipped.
- Once an order is dispatched, it cannot be cancelled. You may, however, request a return once delivered.
- Prepaid order cancellations (before shipment) will be refunded within 3–5 business days.